FAQ

Customer Service

How do I contact Customer Service?

Come on over to the Contact Us page. It has all the details! 

Order Tracking

When will my order be delivered?

Our items are made to order and hand-assembled - most orders are delivered 7-10 business days from the date of purchase. 

When will I receive a shipping tracking number?

Tracking details will be emailed to you once your order has shipped.  Most orders are shipped within 5-7 business days. 

Issues With Your Order

What should I do if the artwork I received is damaged or not in perfect condition?

If your artwork arrives not in perfect condition, please email us at info@sharpwallarts.com with photos of the item AND photos of the box it arrived in, and we will gladly ship you a replacement, at no additional cost.

What should I do if I didn’t receive the image or size I ordered?

If you receive the wrong image or incorrect size, please let us know by emailing us at info@sharpwallarts.com, with pictures of the artwork you received AND the UPC barcode (typically found on the back of the print).  We will process a replacement order as soon as we are notified.

Returns & Exchanges

We are committed to our customers and want you to be happy! You may cancel or amend your order within 24 hours of purchase free of charge. Due to the diversity and size of our offering, we do not pre-print or inventory any stock, so every piece is printed-on-demand and made custom to order. Since we do not warehouse or hold inventory, we are unable to accept returns and swap out one piece of art for another, so we cannot provide refunds, credits, or replacements except in the event of damage prior to the product arriving with our valued customer. In the event that a piece arrives damaged, we ask that a photo of the damaged unit is sent to our Customer Care team, and will produce and send a replacement at no charge.

My order was damaged in transit!

No worries. See our section for instructions on handling shipping and order issues.

Shipping & Delivery

When can I expect to receive my order?

Our items are made to order by hand and can take up to 5-10 business days to assemble and ship.  Customers who selected "Free Standard Shipping" should expect to receive their orders between 7-10 business days from the date of purchase. 

Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page. 

 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

 

Does Free Shipping apply to all orders?

Free shipping only applies to orders shipped within the contiguous United States.

 

Do you ship internationally?

SharpWallArts.com ships internationally!  Shipping prices may vary based on size and location.  You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.  Taxes and duties do not apply.

Why am I being charged extra by customs?

International taxes and duties are not included in your order and will need to be paid before delivery. The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by SharpWallArts.com.  

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at info@sharpwallarts.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at info@sharpwallarts.com

Which shipping carrier does SharpWallArts use?

All orders US & International orders ship via UPS

Product Details and Care

How do I clean my framed paper print?

We recommend using a soft cloth rather than a towel which may be too abrasive for the surface and resulting in scratching.  We also recommend using plastic cleaners (as an alternative to glass cleaners) which best preserve the clear coat finish on the plexiglass.

 

Can I hang my framed paper print in the bathroom or outdoors?

Over time, moisture that can be found in these areas can seep into the paper.  This can ultimately damage the print, as the paper print may show signs of warping or waving behind the plexiglass.

 

Will the colors I see on my monitor be exactly how the image prints?

The colors you see on your monitor may be close to what is printed, but due to differences in the color calibration of monitors, a perfect match cannot be guaranteed.

 

What sizes available for purchase?

Size, shape, and orientation may vary by print.  Unfortunately, we do not offer custom sizing options.

 

Can I customize the art you offer for sale?

Unfortunately, we cannot modify our product images. 

 

Do you have an inventory of prints?

All of our artwork is made to order.  We do not carry an inventory of products.

 

Can I purchase an unstretched canvas?

Unfortunately, unassembled prints are not available for purchase at this time.

 

Can I buy a digital copy of the image?

We are unable to offer any digital copies for sale.

 

Order Processing and Payment

 

Can I place an order by phone or email?

For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at info@sharpwallarts.com and we can help with troubleshooting the issue.

 

Can I leave the product in the cart and come back later?

Yup! Take your time and we'll make sure it stays in the cart. You can also add the piece to your “Favorites”!

 

Can I split my order and send different parts to different addresses?

Sorry, only one shipping address per order.

 

Can I order the art piece in a custom size?

Unfortunately, we do not offer custom sizes for our products.

 

How can I pay for my purchase?

We accept the following forms of payment:

 

  • PayPal

  • Credit Card: Visa, MasterCard, Discover, and American Express

 

Is paying online secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

 

How do I create an order?

 

  • Select the image and size you prefer and select “add to cart”.

  • Once you have added all of the prints you are interested in purchasing, select “View Cart And Checkout”.

  • Review your shopping cart to ensure you selected the correct images and sizes.

  • If you have a promotional code, enter your code in the “Enter Coupon Code” field and select “Apply”

  • Select the “Checkout Now” or “Checkout With Paypal” (if you are using Paypal to pay for your order) option to checkout.

  • Use existing, update, or add new shipping and billing addresses.

  • Enter preferred payment details and select “Place Your Order”, to complete your purchase.

  • Choose to “Create an Account”, “Checkout As Guest” or “Checkout with Paypal”.  Please note: Customers who checkout as a guest will not be able to view their order status, even if an account was created after purchase.

  • Enter your credit card details in the Payment box or select the Paypal tab to checkout with Paypal.

  • Select “Place Your Order” to complete your order.

 

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

 

When will I be charged?

All orders will be charged in full at the point of purchase.

 

Will I be charged taxes?

For US orders, SharpWallArts may apply state sales tax during checkout. To assess sales tax, please review your order summary in the shopping cart after submitting your shipping and billing address information during checkout. 

All duties and taxes for orders outside of the United States are to be paid by an appropriate party. SharpWallArts.com is not responsible for any billing imposed by any state outside of the United States. If products are being shipped outside of the United States, the recipient of the product is fully responsible for all the applicable duties and taxes.

 

Which currency are your items priced?

Our items are priced in United States Dollars.  Your order will be charged in US Dollars.

Security & Privacy

Is your website secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, SharpWallArts will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.

 

Privacy Policy

 

Terms of Service